Privacy policy

Last updated: May 1, 2026

Ailleurs. operates this website and store to provide digital travel guides and related services. This Privacy Policy explains how we collect, use, and protect your personal information when you visit the site, make a purchase, or contact us.

Information we collect

We collect personal information only as needed to operate the store and provide our services.

This may include:

  • Name and email address
  • Billing information
  • Payment details (processed securely via third-party providers)
  • Order and transaction details
  • Messages you send us
  • Basic technical data (IP address, browser, device, site usage)

How we use your information

We use your information to:

  • Process and deliver your orders
  • Provide access to purchased digital products
  • Communicate with you regarding your purchase or inquiries
  • Improve the website and user experience
  • Ensure security and prevent fraud
  • Comply with legal obligations

We do not sell your personal information.

Services and third parties

We rely on trusted third-party providers to operate the store:

  • Shopify (store infrastructure and checkout)
  • Payment providers (such as Shopify Payments or PayPal)
  • Email and communication tools (e.g. Klaviyo, if used)

These providers process your data only as necessary to deliver their services.

Data retention

We retain your information only as long as necessary to:

  • fulfill orders
  • comply with legal obligations
  • resolve disputes

Your rights

If you are located in the European Economic Area or the UK, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict certain processing
  • Withdraw consent where applicable

To exercise your rights, contact us at hello@ailleurs.guide.

Cookies and usage data

We use cookies and similar technologies to:

  • operate the website
  • analyze traffic and usage
  • improve performance

You can manage cookie preferences through your browser settings.

Security

We take reasonable measures to protect your information. However, no system is completely secure.

Changes

This policy may be updated from time to time. The latest version will always be available on this page.

Contact

For any questions or requests:

hello@ailleurs.guide
5 Rue des Jardins
68210 Bernwiller
France